What's new in NURREL products — weekly digest of Console, SENSO, and PULSO changes
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.
Pulso delivers significantly reduced voice agent latency — end-to-end response time dropped — with improved speech recognition quality. Senso completes the transition to NURREL branding.
Senso brings improved call analytics, accurate timezone handling in reports, and stronger data validation. Pulso expands support for Russian-language calls with higher transcription accuracy.
Improved audio processing stability and personal data handling reliability in Senso.
Over the past two weeks, Senso added support for new audio formats and raised the upload limit to 250 MB, alongside extensive improvements to call processing reliability and service stability.
Senso now shows detailed descriptions and pass/fail conditions for evaluation criteria, making call analysis results clearer.
Senso now retains uploaded recordings for 7 days — more convenient for large batches. Added active checklist validation before audio processing, plus a range of reliability improvements across the platform.
Enhanced transcription and call analysis accuracy in Senso. Fast data processing and detailed reports for effective analytics.
Senso is updated: time zone support, automatic file parser, and an improved interface for convenient call data handling.
Call visualization and score filtering in Senso. Visually track checklist completion and identify problematic calls.
Platform update for business: accelerated page loading, data processing, and enhanced system security. Improved performance under high load.
Flexible personalized call reports with customizable evaluation templates and scheduled automated distribution.
New department-level analytics section with visual charts and expanded performance metrics.
Filter data by department, updated translations, and new filtering options in the interface.
Enhanced password recovery system, improved action logging, and stronger data protection.
Expanded manager information in reports, detailed customer data, and faster report loading.
Account access recovery via verification code, improved stability, and minor bug fixes.
Responsive interface for all screen sizes, convenient pagination in news and events, and improved stability.
New collaboration features: team role management, member invitations, and shared analytics access.