Console SENSO PULSO
UI cleanup and internal improvements
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
Updates
Updates
What's new in NURREL products — weekly digest of Console, SENSO, and PULSO changes
May 2026
April 2026
SENSO PULSO Console
Call Recording and Natural Dialogue in Pulso
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.
SENSO PULSO Console
Latency optimization and NURREL rebranding
Pulso delivers significantly reduced voice agent latency — end-to-end response time dropped — with improved speech recognition quality. Senso completes the transition to NURREL branding.
March 2026
SENSO PULSO Console
Analytics improvements in Senso and Russian language support in Pulso
Senso brings improved call analytics, accurate timezone handling in reports, and stronger data validation. Pulso expands support for Russian-language calls with higher transcription accuracy.
SENSO Console
Reliability improvements in Senso
Improved audio processing stability and personal data handling reliability in Senso.
February 2026
SENSO Console
Processing improvements and stability in Senso
Over the past two weeks, Senso added support for new audio formats and raised the upload limit to 250 MB, alongside extensive improvements to call processing reliability and service stability.
SENSO Console
Richer evaluation criteria in Senso
Senso now shows detailed descriptions and pass/fail conditions for evaluation criteria, making call analysis results clearer.
January 2026
SENSO Console
Storage, validation, and reliable processing
Senso now retains uploaded recordings for 7 days — more convenient for large batches. Added active checklist validation before audio processing, plus a range of reliability improvements across the platform.
Console SENSO
Enhancing Analytics Quality
Enhanced transcription and call analysis accuracy in Senso. Fast data processing and detailed reports for effective analytics.
December 2025
Console SENSO
Time zone support and automatic parser
Senso is updated: time zone support, automatic file parser, and an improved interface for convenient call data handling.
Console SENSO
Checklist Completion Visualization
Call visualization and score filtering in Senso. Visually track checklist completion and identify problematic calls.
Console SENSO
Platform Performance and Stability Enhancement
Platform update for business: accelerated page loading, data processing, and enhanced system security. Improved performance under high load.
November 2025
August 2025
June 2025
March 2025
February 2025
January 2025
Console SENSO
Reporting System for Senso
Flexible personalized call reports with customizable evaluation templates and scheduled automated distribution.
Console SENSO
New Department Statistics
New department-level analytics section with visual charts and expanded performance metrics.
Console
System Update and New Features
Filter data by department, updated translations, and new filtering options in the interface.
Console
Security Improvements and Optimization
Enhanced password recovery system, improved action logging, and stronger data protection.
Console SENSO
Call analytics enhancements
Expanded manager information in reports, detailed customer data, and faster report loading.
Console
Minor fixes and improvements
Account access recovery via verification code, improved stability, and minor bug fixes.
Console
Improved User Experience
Responsive interface for all screen sizes, convenient pagination in news and events, and improved stability.
Console
Teamwork
New collaboration features: team role management, member invitations, and shared analytics access.