console 1 min

New Department Statistics

We have released an update for the NURREL, which expands analytics capabilities and adds a new department statistics section.

What's New:

Department Statistics
- Detailed analytics for each department
- New visual charts
- Enhanced performance metrics
Interface Improvements
- Added a new tab to the analytics section
- Updated data tables
- Improved statistics visualization
Optimization
- Improved performance
- Updated components
- Increased stability

The NURREL Team

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Other updates

CONSOLESENSOPULSO

UI cleanup and internal improvements

Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.

CONSOLESENSOPULSO

Voice agent improvements and scoring accuracy

PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.

SENSOPULSOCONSOLE

Call Recording and Natural Dialogue in Pulso

Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.