We have released a minor update to the NURREL, which improves call data handling.
What's new:
Improved Analytics
Enhanced manager information in reports
Detailed customer data
Optimized data queries
Technical Improvements
Increased report loading speed
Improved stability
Optimized data processing
The NURREL Team
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.