We have released a significant update to the NURREL, which expands capabilities for working with departments and improves system performance.
What's New:
Department Management
Data filtering by department
Enhanced manager information
Improved data structure
Technical Improvements
Updated Node.js version
Increased performance
Optimized system performance
Interface Enhancements
New filtering options
Updated translations
Improved navigation
The NURREL Team
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.