What's new:
Senso
Call analytics and checklists expanded: more evaluation parameters, results displayed with greater accuracy.
Reports and filters now correctly handle timezones — dashboard data reflects your team's local time.
Improvements in call analytics dashboard.
Improvements in input validation and API error handling.
Service stability improvements.
Pulso
Expanded support for Russian-language calls: transcription accuracy improved for dialogues in Russian.
The NURREL Team
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.