We have improved the quality and speed of call analysis in Senso.
What's new:
Enhanced Transcription
More accurate speech recognition
Better handling of long recordings
Analysis Accuracy
Increased accuracy of call evaluations
More detailed conversation summaries
Correct processing of interrupted calls
Processing Speed
Reports load faster
Data processing is accelerated
The NURREL Team
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.