senso 1 min

Latency optimization and NURREL rebranding

What's new:

Pulso

Voice agent end-to-end response time dropped — conversations feel noticeably more natural and responsive.
End-of-utterance detection latency reduced — the agent recognizes when a speaker has finished much faster.
Improved speech recognition quality for Russian: quiet consonants and word onsets are now captured more accurately.
Improvements to Russian speech recognition accuracy — better results in conversational scenarios.
Stabilization of audio processing in Pulso.
Stabilization of call processing under high activity.

Senso

Platform fully transitioned to NURREL branding — updated interface, sidebar, meta tags, and support email addresses.
Improvements to audio processing reliability.
Stabilization of API integrations.

NURREL Team

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Other updates

CONSOLESENSOPULSO

UI cleanup and internal improvements

Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.

CONSOLESENSOPULSO

Voice agent improvements and scoring accuracy

PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.

SENSOPULSOCONSOLE

Call Recording and Natural Dialogue in Pulso

Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.