We have released an update to Senso that adds a visual representation of the conversation flow.
What's new:
Call Flow Visualization
Clearly see which checklist stages have been completed
Critical points are highlighted for quick problem identification
Hints help understand the assessment
Score Filtering
Quick search for problematic or exemplary calls
Filtering by specific assessment blocks
Checklist Management
Improved checklist configuration interface
The NURREL Team
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.