We have released an update to Senso that adds a visual representation of the conversation flow.

What's new:

Call Flow Visualization

• Clearly see which checklist stages have been completed

• Critical points are highlighted for quick problem identification

• Hints help understand the assessment

Score Filtering

• Quick search for problematic or exemplary calls

• Filtering by specific assessment blocks

Checklist Management

• Improved checklist configuration interface

The NURREL Team