In this update, we focused on expanding call analytics capabilities and improving the handling of evaluation checklists.

What's updated:

Call filtering by scores

• Added the ability to filter calls by score ranges

• Quick search for problematic or exemplary calls

• Efficient handling of large data volumes

Checklist management

• Improved management of call evaluation checklists

• Added support for comments on checklist items

• Expanded capabilities for customizing evaluation criteria

Interface improvements

• Added enhanced loading indicators

• Optimized display of call information

• Expanded statistics on call attempts and results

The NURREL Team