console 1 min

Score Filtering and Enhanced Checklist Management

In this update, we focused on expanding call analytics capabilities and improving the handling of evaluation checklists.

What's updated:

Call filtering by scores

Added the ability to filter calls by score ranges

Quick search for problematic or exemplary calls

Efficient handling of large data volumes

Checklist management

Improved management of call evaluation checklists

Added support for comments on checklist items

Expanded capabilities for customizing evaluation criteria

Interface improvements

Added enhanced loading indicators

Optimized display of call information

Expanded statistics on call attempts and results

The NURREL Team

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Other updates

CONSOLESENSOPULSO

UI cleanup and internal improvements

Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.

CONSOLESENSOPULSO

Voice agent improvements and scoring accuracy

PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.

SENSOPULSOCONSOLE

Call Recording and Natural Dialogue in Pulso

Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.