What's new:
Richer call evaluation criteria
- Analysis results now include detailed descriptions and pass/fail conditions for each criterion — making it easier to understand why a checklist item was marked as passed or failed.
The NURREL Team
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Other updates
UI cleanup and internal improvements
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
Voice agent improvements and scoring accuracy
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Call Recording and Natural Dialogue in Pulso
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.