We have added a new system for creating and managing call analysis reports to the NURREL.
What's new:
• Flexible Call Reports
Create personalized reports
Customizable evaluation templates
• Automation
Schedule regular reports
Automated results distribution
Flexible team settings
The NURREL Team
Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.
PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.
Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.