What's new:

Pulso

• Call recording is now available in Pulso — audio is saved automatically for every active call.
• The voice agent interrupts less: improved false interruption detection during short pauses and background noise.
• The agent maintains conversation during silence — short acknowledgement responses keep dialogue feeling natural.
• Agent response time is reduced — end-of-utterance is detected faster for smoother turn-taking.
• The agent can now end a call autonomously based on the scenario — a new end-call tool is integrated into agent logic.
• Stabilisation of voice session handling under high activity.
• Improvements to connection reliability and error handling in voice sessions.

Senso

• EU region support added for audio storage and processing — data stays within European infrastructure.
• Analytics dashboard and upload history perform faster on large call volumes — statuses update in real time.
• Improvements to reliability of batch audio processing.
• Stabilisation of integrations and upload status handling.

NURREL Team