console 1 min

Basic Call Analytics

We are pleased to introduce the first version of the NURREL, which includes essential tools for call quality analysis.

Key features:

Call Analysis
- Basic call performance evaluation
- View statistics for each call
- Key service quality metrics
Basic Statistics
- Number of calls processed
- Average score
- Metrics dynamics
Profile Management
- Personal account settings
- Account security management
- View activity history
Interface
- Dark and light themes
- Responsive design
- Simple navigation
- Russian language
- English language

The NURREL Team

// ready to listen?

Check it on your own data

Book a demo

senso · reviewcall recording00:00 / 00:24

awaiting audio…

In-the-moment signals

// next

Other updates

CONSOLESENSOPULSO

UI cleanup and internal improvements

Removed the outdated third-party products section from the Console sidebar. Internal improvements across PULSO and SENSO.

CONSOLESENSOPULSO

Voice agent improvements and scoring accuracy

PULSO now detects end-of-speech more accurately and supports transliteration of Latin words to Cyrillic in speech synthesis. SENSO received an expanded validation and scoring system for analysis results.

SENSOPULSOCONSOLE

Call Recording and Natural Dialogue in Pulso

Pulso now records calls and handles dialogue more naturally — the agent interrupts less, detects pauses more accurately, and maintains conversation flow. Senso gains EU region support and audio processing improvements.